Note to self Re: Recent trend with airlines

 

I keep reading articles in the newspaper about terrorism scares or other problems with aircraft, and one thing seems to reoccur – passengers are not being told what is going on. They may be asked to disembark, or told there’s a delay, but nobody says why. My first thought is that the lack of information may only scare people more, or lead them to jump to unreasonable conclusions. Having worked in customer service, I’m fully in favour of not telling customers everything, but you should always tell them SOMETHING.