What a week it's been so far. I have begun my "new job", filling in for Allan while he's on leave. So now I'm known as an outbound investigator, as opposed to a customer service consultant. I feel as though I should be doing something, but I can't find anything to do. I mean, I look through the files I'm handling and I can't see anything that I can do right now - lots of stuff to do next week, or next month, but nothing obvious that remains to be done today. I'm absolutely certain I'm missing something. Allan was always busy, he didn't sit around blogging!