This afternoon was funny. Martine called in with a lost parcel to France. Logged it, explained everything, and so forth. Took another call from Allan, I forget Allan's problem now but it was quite involved. Next call, there's Martine back on the line to talk about the same problem again. And I've forgotten everything. Didn't even remember logging it. It was so humiliating! I had to ask her, "Did I give you a reference number?"