I see in the news today that a Melbourne train driver has attacked a passenger after the passenger approached him to complain about a cancelled train. My first thought is, the passenger should have used proper channels to make a complaint; it very likely has nothing to do with the driver concerned. In a way I don't blame the driver for snapping: working for Connex recently must have made him very unpopular, subject to countless criticisms and the butt of a hundred jokes. The company has not been faring well lately and it is not his fault, yet, as the person seen representing the company, he cops the blame from thousands of commuters each day. Don't get me wrong, I don't condone violence or the attack itself. All I'm saying is that I can understand the urge to hit back - literally - at the complainant!