You get the picture, I'm sure. I couldn't get a word in edgeways. I started off trying to be apologetic and nice, as usual, but I ended up having to get very firm with her. At one point she demanded that I page Waylon at home and have him call her immediately - how stupid is this woman? As if somebody's going to go out of their way, unpaid, to call her and be abused and berated for half an hour. It was at this time that she said she knew my name and was going to take action against me, and hung up.