Wednesday, April 06, 2005

The things people expect...

Somehow every customer seems to think that all the information they could
ever possibly desire about Australia Post should be on our website. Do they not realise just how many products and services we provide? It's not as though we just deliver mail or only provide personal banking facilities. On our intranet site there is an ever-growing list of our products and services, I got bored today and counted them. Seventy-nine, that's 79, products and services, and that's an incomplete list. How are we meant to provide detailed information on each and every one of them on one website? Maybe
it's just me, but that seems awfully difficult. Especially given that no given person in this entire organisation knows everything about everything. Except maybe Carolyn. Possibly Allan. But nobody else!

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